mypetstyles web store FAQ section

If you purchase an item that is the wrong size we will exchange it for another size (or give a refund if no appropriate size is available / excluding any postage and packing costs) providing they are returned in an unused condition. Additional postage costs at the same rate as your original order may be applied. With this in mind we ask that you please measure your pet correctly before placing an order.

Dog Clothes Dog clothes are measured by body length. This measurement is taken from the back of your dogs' body, starting from the base of the neck to the base of the tail. If your dog has a chubby body we recommend going up by at least one size in order for a comfy fit. Dogs like us humans come in all different shapes and sizes and in many cases their figure is not always in proportion to the length of their body. Dog Collars Dog collars are measured by neck circumference. This measurement is taken from the circumference of the neck where the collar will sit. Dog Harnesses Dog harnesses are measured by maximum chest circumference. This is the widest part of your dog's chest, usually just behind the front legs.

Paypal or US Postal Money orders.

Yes, When products are delivered to you outside of the USA you will be responsible for paying any local sales tax or import duties arising at the delivery destination. Please inquire about shipping to your international location.

If any order is returned, refused or unclaimed by the customer due to customer refusal, negligence or absence, or the provision of incorrect shipping information we shall attempt to contact you. However, we reserve the right to recharge all shipping costs to enable us to resend the order. If the item is refused the second time , there will be a 25% restocking fee and shipping is non-refundable.

If your order status is 'Awaiting Dispatch' then it may be possible to amend it, please contact us ([email protected] or [email protected])

If your order status is 'Awaiting Dispatch' then it may be possible, to request a cancellation, please contact us ([email protected] or [email protected]) with 24 hrs after order is placed, after which , we reserve the right to charge a 20% cancellation fee.

Every effort is made to dispatch your order correctly and promptly, unfortunately, occasionally errors can occur. If the item you receive is not what's detailed on your order, please contact us by email ([email protected]) quoting your name, address, contact and order details

All items are dispatched together in one package so if you have not received all of your order it will be because the remainder of your order was out of stock at time of ordering, you would have received an email advising of this at time of order so please check your spam / junk mail folder.

Beddings are non-refundable! Items should be returned new, unused, and with all garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Refunds will be credited to your original method of payment and excludes delivery fees & import duties / outside US taxes If you receive a damaged or defective item, please contact us, with the order number and the product condition within 24 hours of receipt to obtain an authorization number for returns. Unauthorized returns may be refused or disregarded. Damaged / defective items delivered must be returned to us securely packaged and wrapped along with the returns authorization number. After we receive the product, we will examine and test the defect of the item(s). If we find the defect described in your email, we will ship you a replacement for the defective item(s). Otherwise, the original item will be shipped back to you. Goods returned for any other reason must be in pristine condition with labels attached and all original packing in tact. In order to return goods you must first contact us and return the goods within 7 working days from receipt of the goods. Julena's Gifts & Collectables LLC /Glam Pet's Boutique will refund the purchased price of the item(s) excluding postage and packaging costs. We reserve the right not to refund item(s) that are not returned in a re-saleable condition. We will re-imburse the postage paid when returning faulty items only upto the value of the original delivery charge. If you require an exchange on a faulty item and we have stock available, you will not be charged again for delivery.